Refund policy
Overview
At SoftKeychain.space, customer satisfaction is extremely important to us. We proudly offer free returns and refunds within 30 days of delivery for eligible purchases.
By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
To qualify for a return:
- The request must be submitted within 30 days of delivery.
- The item must be in acceptable condition.
- Proof of purchase is required.
- The item must not be intentionally damaged or altered.
Free Returns
We provide free return shipping for eligible returns worldwide.
To begin a return request, please contact us at:
Email: MingiaVanzino3@hotmail.com
Phone: +1 (817) 980-2652
Our support team will provide detailed return instructions.
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval.
Approved refunds will be processed to the original payment method.
Depending on your financial institution, refunds may take 5–10 business days to appear.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of packaging
We will review the request and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before shipment.
Once shipped, orders may no longer qualify for cancellation but may remain eligible for return.